FAQs

Q: Do you ship internationally?

A: Yes. Shipping internationally is very expensive but I offer it with a few conditions. Please ensure your address is correct and provide a phone number for your local post office if they need to reach you.  I will not refund shipping costs for returned packages and I will not refund missing packages.  If it up to you to collect the insurance for missing packages via your local post office. 

Q: Why is international shipping so expensive?
A: The USPS international shipping rate is high, unfortunately I can't do much about that. Sorry!

Q: How long will it take to receive my order?
A: Orders are usually shipped within 1-2 weeks from the purchase date.  I use USPS so domestic orders will take from 2-7 business days.

Preorder items have a similar shipping date as in-stock orders, however the lead time starts from the pre-order end date. 

Q: My order is damaged or defective, can I get a refund? 
A: Please contact me with your order number and we can work something out.

Q: Where is my order?
A: Please check the tracking number for your order to see when the scheduled arrival date is! If you don’t have a tracking number, feel free to contact me.

Q: Do you sell your products anywhere else?
A: The only other platforms I sell on are Etsy and Kickstarter (no more projects after 2024) If you see my art being sold on any other locations please contact me immediately. Thank you!

Q: Do you sell at conventions?
A: Yes.  I just started doing conventions in 2022 so I am not comfortable going to many just yet! You can see which conventions I will be at under my events section.